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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Flexibility or snap: How bending energy demand can reduce need for expensive investment
Ofgem’s consultation on their Forward Work Programme to build a fairer and greener energy system in Great Britain closes today. They have recommended demand shifting, storage, and interconnection as measures to “dampen the growth in peak demand” brought on by the electrification of heat, transport and services. Ofgem argue that reducing the peak electricity demand through a flexible energy system could save £5 billion per-annum, as there will be less need for investment in expensive network upgrades and plant generation.
Five Top Tips for Keeping your Hay Fever at Bay
With one in five Brits suffering from hay fever and this number growing in recent years, the symptoms often mean we spend the summer months reaching for the tissues. However, with pollen season lasting from January to November, it’s important to find ways to manage it in your home throughout the year. Karen Trewick from air treatment specialists, Dimplex, offers her top tips on keeping hay fever at bay.
Fighting fuel poverty in social housing
Since 2014, Wilmcote House in Portsmouth, owned and managed by Portsmouth City Council (PCC), has been undergoing major refurbishment as part of the EuroPHit project, retrofitting the building in accordance with Passivhaus principles to ensure ultra-low energy emissions.