Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Keeping cool is a breeze with the new Ion Fresh cooling fan
Dimplex has unveiled a new stylish way to keep cool at home with the new copper and black Ion Fresh cooling tower fan. The fan boasts a low energy consumption of only 45W, yet delivers high power air velocity with three speed fan settings designed to give more control.
The ideal temperature for a good night’s sleep
Do you find yourself tossing and turning at night, struggling to get to sleep because you’re too hot or cold? The reality is that many of us either spend our winters living in a home that is as cool as we can stand to save money on our heating bills, or we put up with sweltering hot, humid nights.
Humanising Policy: Exploring the Good and Bad of Electricity
Everything seems to be going electric: it started with our toothbrushes, then our cars and now increasingly our heating. At GDHV we speak a lot about the electrification of heat, but what does that really mean?