Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
No need to bring gas into the electric heating debate
Upgrading incorrectly specified appliances is the key to reducing fuel poverty in electrically heated homes, not connecting properties to the gas grid.
New heating regulations: What does it mean for you?
Homeowners looking to update and replace their heating systems this spring need to be aware of the new EU EcoDesign legislation, also known as Lot 20 within the industry, which came into force on January 1st this year.
New EPC legislation affecting private landlords
From April 1st 2018, all private rented properties in England and Wales must achieve an Energy Performance Certificate ‘EPC’ rating of at least ‘E’ before landlords can grant a new tenancy (unless exemptions apply). From 2020, the same will apply to all privately rented properties, even if there has been no change in tenant.