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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Preparing your home heating this autumn
As the year rolls around once more it is time to welcome the autumn season and all that it will bring with it; leaves changing from shades of green to reds and browns and yellows, the migration of all kinds of birds and Halloween (and even Christmas) decorations starting to appear in the shops. As summer ends, autumn signifies the waning of the year.
Piping Hot – preventing burst water pipes in freezing weather
Chris Stammers, product marketing director, Dimplex
With rapid freeze/thaw cycles in the weather striking the UK there is a real threat of damage to household pipework. Whether a homeowner or a landlord you should be aware of the state of pipework and the potential impact of a burst pipe.
Part two: Fuel poverty in electrically heated homes
Around 2.2million households in the UK are electrically heated, which accounts for 8.5% of all homes. This includes storage heating (1.7million), direct acting heating systems (0.5million) and heat pumps (less than 0.1million). In total, 16% of electrically heated homes in England and 50% of electrically heated homes in Scotland are living in fuel poverty - a total of 454,480 households.