Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Debunking the misconceptions of electric panel heating
Modern, energy efficient electric panel heaters that offer a high level of control to users, whilst using low carbon energy, are unrecognisable from the inefficient, clunky panel heaters of the past. Despite technological advances, the perception of electric heating mostly relates to the old technology that grew in popularity with the advent of cheaper nuclear energy in the late 1950s. Traditionally, panel heaters in homes were accompanied by storage heating to make use of the energy generated ‘off-peak’ and assist with under-utilised night-time energy available on the grid. In addition, electric heating has long been a convenient form of secondary heating, for example with the use of portable fan heaters.
What is the requirement for HVAC system compliance for a collective housing application?
One regulatory requirement for collective housing applications, or large residential developments, is to comply with Part L of the Building Regulations. The updated Part L has been published and is concerned with the conservation of power and fuel in buildings. Fixed heating, ventilation and air conditioning services in new residential dwellings play a large part in achieving the required energy performance of a building and their targets and requirements are outlined in this Approved Document.
Seven key considerations that influence the specification of effective communal heat networks in high-rise apartments
Although certain requirements will vary from project to project, such as available space or the decision to include comfort cooling, there are seven key factors that ultimately impact the specification of a communal heat network within high-rise residential apartment: