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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?![model house with blueprints](/sites/g/files/emiian551/files/styles/large/public/2023-12/What%20is%20the%20difference%20between%20monobloc%20and%20split%20system%20air%20source%20heat%20pumps.jpeg?itok=wXSt0aR5)
What is the difference between monobloc and split system air source heat pumps?
The main difference between a monobloc air source heat pump and a split system air source heat pump is that the monobloc heat pump has all the necessary components for an air source heat pump contained within one single unit. The split system, as the name suggests, splits the components between two units. This leads to differences in size, flexibility, noise emitted and installation requirements.
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The Energy Performance of Buildings Directive and the NZEB 2020 target for new buildings
What is the Energy Performance of Buildings Directive?
The Energy Performance of Buildings Directive (EPBD) has been in place for all European member states, including the UK, since 2010, with the latest update coming into effect in July 2018.
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Defining the Future of Compliance
The compliance system for new developments is set to drastically change over the next 16 months. The consultations for Approved Documents L and F, which are expected to take place towards the end of 2019, will be the only opportunity for industry to support or appeal these changes, which have a high potential to heavily impact building design, HVAC specification and the carbon-focused mindset of the industry.