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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.

Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.

Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2

 

Dimplex Help Centre

Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions. 

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Zeroth Ambient Loop System in apartment

How do ambient networks that use in-apartment heat pumps work?

Ambient networks typically consist of in-apartment water-to-water heat pumps connected via a central loop to a central plant. Each heat pump uses ambient water from the central loop to provide heating, hot water and even cooling into the apartment. For domestic hot water use, the heated water is stored in an unvented, integrated cylinder that sits below the heat pump module in the apartment, whilst the heating circuit could use emitters such as radiators, fan coils or underfloor arrays. 

2 min read

How to specify the right heat pump for your residential project: Project design and site constraints

This blog is focussed on the considerations around site constraints that should be considered by Mechanical and Electrical (M&E) consultants and other building professionals when specifying heat pumps for residential projects. It is taken from the white paper ‘A technical guide to the specification of heat pumps for single dwellings and multi-occupancy residential or mixed-use developments’ to give you a taste of just one of the many important areas that can influence specification choices covered in this comprehensive white paper.

5 min read