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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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How do ambient networks that use in-apartment heat pumps work?
Ambient networks typically consist of in-apartment water-to-water heat pumps connected via a central loop to a central plant. Each heat pump uses ambient water from the central loop to provide heating, hot water and even cooling into the apartment. For domestic hot water use, the heated water is stored in an unvented, integrated cylinder that sits below the heat pump module in the apartment, whilst the heating circuit could use emitters such as radiators, fan coils or underfloor arrays.

Updates to core Building Regulations hail the start of an energy transition
Last week saw the introduction of new Building Regulations for England with implications for heating, ventilation and hot water use in new and existing homes. This marks the start of an energy transition as we decarbonise our homes to meet future climate targets.
How to specify the right heat pump for your residential project: Project design and site constraints
This blog is focussed on the considerations around site constraints that should be considered by Mechanical and Electrical (M&E) consultants and other building professionals when specifying heat pumps for residential projects. It is taken from the white paper ‘A technical guide to the specification of heat pumps for single dwellings and multi-occupancy residential or mixed-use developments’ to give you a taste of just one of the many important areas that can influence specification choices covered in this comprehensive white paper.