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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?What is a split system air source heat pump?
A split system air source heat pump has two parts to the unit with the outdoor unit placed outside to capture energy from the air and the indoor unit inside the building to use that energy to heat water for the dwelling. They are linked together by two pipes carrying the refrigerant – one in liquid and one in gaseous/vapour form.
Staying well in the winter months
As we move through autumn towards winter the shorter, colder days are settling in, and some of us may find ourselves feeling low or fighting off ill health.
What are the installation options for a ground source heat pump (GSHP)?
There are three installation options with a GSHP; each one requiring slightly different considerations. These options are trenches, boreholes and installations next to large bodies of water, such as lakes.
A common requirement with all of them, however, is the need for internal space to install the buffer tank and water cylinder. A GSHP requires a network of coils to be buried underground or submerged in a body of water, where it can draw heat energy used by the heat pump to meet the energy needs of the building.