Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?What is a split system air source heat pump?
A split system air source heat pump has two parts to the unit with the outdoor unit placed outside to capture energy from the air and the indoor unit inside the building to use that energy to heat water for the dwelling. They are linked together by two pipes carrying the refrigerant – one in liquid and one in gaseous/vapour form.
What is the difference between monobloc and split system air source heat pumps?
The main difference between a monobloc air source heat pump and a split system air source heat pump is that the monobloc heat pump has all the necessary components for an air source heat pump contained within one single unit. The split system, as the name suggests, splits the components between two units. This leads to differences in size, flexibility, noise emitted and installation requirements.
What is the BREL report and how does it impact your residential new build project?
What is the BREL report and how does it impact your residential new build project?