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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Debunking the misconceptions of electric panel heating
Modern, energy efficient electric panel heaters that offer a high level of control to users, whilst using low carbon energy, are unrecognisable from the inefficient, clunky panel heaters of the past. Despite technological advances, the perception of electric heating mostly relates to the old technology that grew in popularity with the advent of cheaper nuclear energy in the late 1950s. Traditionally, panel heaters in homes were accompanied by storage heating to make use of the energy generated ‘off-peak’ and assist with under-utilised night-time energy available on the grid. In addition, electric heating has long been a convenient form of secondary heating, for example with the use of portable fan heaters.
Keep your family safe with Dimplex's electrical heating checklist
When used correctly, electric heaters are one of the safest ways to warm a room, making them ideal choice for family homes. As winter has arrived, now is the ideal time to evaluate your electrical heating to make sure you remain cosy and safe this season.
Glen Dimplex responds to new Building Regulation Approved Documents
This week saw the long-awaited publication of the English Building Regulations. Having contributed to the workshops and consultations that led to these new Approved Documents, we were pleased to see much of the industry feedback cited appears to have been incorporated, particularly in the case of flexibility when replacing traditional fossil fuel systems.