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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.

Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.

Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.

Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2

 

Dimplex Help Centre

Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions. 

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Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.

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How to correctly size an ambient loop heat network using diversity factors

As their name suggests, ambient loops operate at significantly lower temperatures than traditional communal high temperature heating systems. This means that a different approach is required when sizing the ambient loop distribution system. Calculation of such systems follows a procedure where diversity is used to determine the design flowrate for a development. It also determines the sizing of pipework and circulation pumps for an ambient communal network solution such as the Zeroth Energy System. The in-apartment flowrates required for the selected size of the Zeroth Heat Pumps can then be calculated.

3 min read
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What is COP and EER?

The Coefficient of Performance (COP) and Energy Efficiency Ratio (EER) are measures of a heat pump or heating and cooling solution’s efficiency. They indicate a ratio of useful heating or cooling produced by the unit against the energy it consumes. For example, the COP of a heat pump that can provide 3kW of heat against the input of 1kW of electricity is 3. The EER that generates a cooling effect of 12BTU against the input of 1kW of electricity is 12.

2 min read
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Will the outcomes of COP26 significantly speed up the uptake of low carbon technologies?

We are all waiting to see what the real impact will be from the climate summit COP26 for the construction sector, specifically with regard to the decarbonisation of heat. One of the insights that came out of the second day of the summit, which featured a session on clean technology and innovation, was delivered by UK Prime Minister, Boris Johnson:

‘By making clean technology the most affordable, accessible and attractive choice, the default go-to in what are currently the most polluting sectors, we can cut emissions right around the world’.

5 min read