Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?What is a split system air source heat pump?
A split system air source heat pump has two parts to the unit with the outdoor unit placed outside to capture energy from the air and the indoor unit inside the building to use that energy to heat water for the dwelling. They are linked together by two pipes carrying the refrigerant – one in liquid and one in gaseous/vapour form.
What are the four new compliance metrics embedded in the updated 2022 Part L?
We have written a series of four blogs to help understand the changes and what they mean for residential developments. Each blog will introduce one of the four compliance metrics and consider what these mean for modern construction.
Should the government discourage mechanical cooling?
Should the government discourage mechanical cooling?
The UK government’s proposal to introduce an overheating in new dwellings regulation aims to address the impact of rising summertime temperatures and increased risk of heat waves on buildings, especially within our overheating cities.