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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Which heating and cooling emitters can I use with a heat pump?
Any hydronic heating and cooling emitter such as fan coils, radiators or trench heating, could be used with a heat pump.
There are a number of factors, however, which will ultimately impact the final specification. These include thermal requirements, such as whether the building needs heating only or heating and cooling, control requirements and design preferences, such as whether to have the emitter recessed or on view.
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Which is better - a ground source or an air source heat pump?
When it comes to specifying heat pumps, we are often asked which is better: a ground source or an air source heat pump. In actual fact neither are ‘better’. The decision comes down to design factors on a specific project, which will drive the specification to ensure the demands required by the building and occupants are met.
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What is the BREL report and how does it impact your residential new build project?
What is the BREL report and how does it impact your residential new build project?