Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
What is the difference between radiant heat and convection heat for an electric radiator?
The source of the warmth felt from an electric radiator can either come from radiant heat or convection heat and sometimes a combination of both. However, what is the difference between those heat types and how do modern electric radiators utilise them to deliver heat in the most appropriate and efficient manner?
What should be considered when replacing a panel heater?
In this FAQ we explore some of the practical measures that can be taken to help make the job of replacing old panel heaters easier. We also show how gaining an understanding of the many features that are available on modern panel heaters will help decide which best suits the requirements of the building and its occupiers.
IP ratings for electric radiators and why they matter
What are the IP ratings for electric radiators and why do they matter?
IP ratings indicate how well the enclosure around a device such as an electric radiator or a panel heater, will protect the internal mechanical and electrical components from the ingress of solids and liquids. Intrusion into an electric radiator by fingers, foreign objects of various diameters, or water could pose a hazard to the user and risk damaging the product.