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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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What are the radiator surface temperature regulations for schools and nurseries?
In this FAQ we look at the regulations covering schools and nurseries that define the maximum safe surface temperature of radiators. The regulations require specifiers and asset managers to select radiators that can operate with a low outer surface temperature to achieve compliance.
What is a low surface temperature (LST) radiator?
In this FAQ we look at low surface temperature (LST) radiators to see what they are and why their specification is required in sectors such as education and healthcare.
Hot water heat pump solutions and SAP10.2 modelling
In this blog we look at the changes in SAP 10.2 that are encouraging the use of electric HVAC solutions such as hot water heat pumps. Fossil fuels are gradually being phased out and we explore the ways in which SAP 10.2 addresses the need to move away from the traditional gas boiler towards more sustainable, low-carbon alternative solutions.