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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Which is better - a ground source or an air source heat pump?
When it comes to specifying heat pumps, we are often asked which is better: a ground source or an air source heat pump. In actual fact neither are ‘better’. The decision comes down to design factors on a specific project, which will drive the specification to ensure the demands required by the building and occupants are met.
What is the BREL report and how does it impact your residential new build project?
What is the BREL report and how does it impact your residential new build project?
What is EN 15316?
EN 15316 offers guidelines that set out a common calculation method to estimate the energy use and energy performance of heating systems in buildings. The values are calculated for the whole installation and help to analyse the impact on energy performance. The values also help to establish energy performance indicators such as the Seasonal Performance Factor (SPF).