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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hubWith over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Key factors that will most likely influence the government’s 'Heat and Buildings Strategy’
The long anticipated ‘Heat and Buildings Strategy’ is a crucial part of government policy that aims to prepare the industry for the challenges in achieving the UK’s 2050 net-zero target.

How do we maximise the potential of heat pump technology to help us achieve net-carbon objectives?
The roadmap to achieve the UK’s 2050 net-zero carbon target is still relatively unclear. This creates uncertainty about the implementation of low carbon solutions in the industry. The lack of direction in turn affects the ability to plan for future developments. Difficult specification choices, doubts over futureproofing strategies, and lack of preparedness for regulatory changes, are just some of the factors affecting heat pump specification in new developments and existing buildings in both residential and commercial sectors.

Decarbonising heat and what lessons have been learnt?
Decarbonising heat is seen as a key area to address if the UK is to achieve its net-zero 2050 target. The scale, complexity, and cost of the transition to low carbon heating technology means the industry needs time and support to adjust to the changes it faces. The much-anticipated regulatory framework and clear strategy for the energy transition process should provide a reliable platform to take on the challenges on our journey to a low carbon future.