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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Mythbusters: Quantum vs night storage heaters
Designed, developed and manufactured in the UK by Dimplex, the Quantum uses low-cost energy to make it the most economical off-peak electric heating system on the market today. It is an award-winning heater that totally transforms the way you heat your home and is the perfect replacement for your old, outdated night storage heater – but what exactly can it offer that a traditional night storage heater cannot?
Britain’s Fuel Poverty Crisis: Part one
Whilst many relish the arrival of the winter months with dreams of a white Christmas and cosy gatherings on cold dark nights, the stark truth for many is that this time of the year creates anxiety and genuine fear as fuel poverty continues to blight households across the UK. From inner-city suburbs to remote Scottish islands, Government statistics paint a bleak picture of families, couples and individuals all struggling to heat their homes due to cost.
EcoDesign: Everything you need to know
Remember when we all had to change our lightbulbs to their energy saving equivalents? That was all down to EcoDesign, a piece of Europe wide legislation, which this January will turn its attentions to electrical heating products to ensure that they perform better both for the customers and for the environment. To meet the requirements of this latest legislation new heater controls have been developed, resulting in less harm to the environment and ongoing energy savings for you the user.