Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?Facing SAP 2016 revisions
Part of the revision of SAP 2012 enforces the change of building regulations concerning CO2 emissions. They must now be reduced by 23%, from the current value of 517 g/kWh to 399 g/kWh. This revision focusses on refining and updating the existing calculation methodology and will be known as SAP 2016 (although yet to be formally published).
Comfort for young families
If you are a new parent, the sheer amount of information you need to take in regarding your baby’s health can be overwhelming. When it comes to baby care, there is no doubt that maintaining a constant room temperature of 16-20°C has a positive impact on the health of your child, and therefore the rest of your family - as we all know, a baby’s sleep quality can affect everyone around them.
Recommended products: Winter
We are now officially into the winter season. The temperatures have dropped so we are spending more and more time indoors, meaning we require products that will make our lives and homes more comfortable and comforting. Our top three products for this season ensure that you can escape the harsh winter weather and unwind in the warming haven that is your home.