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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
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Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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How is the UK Government planning to incentivise low carbon heating system installation through the Heat and Buildings Strategy?
The UK Government announced the much-anticipated Heat and Buildings Strategy on the 18th of November 2021. It revealed ambitions for the transition to low carbon buildings of the future, with plans to phase out fossil fuels in favour of electrification. The Heat and Buildings Strategy outlines how £3.9 billion of funding will be allocated in the three-year term of 2022-2025 to speed up the decarbonisation of heat.
How does the Zeroth Energy System address domestic hot water demand and reduce primary energy use in apartments?
Domestic hot water (DHW) is typically the dominant energy load in modern, well insulated buildings. Ambient loops, such as the Zeroth Energy System can significantly reduce the annual CO2 emissions and primary energy use of large residential properties in two ways:
Balancing the DHW demand and output
Heating water to the required temperature at the point of use
We will consider how the technology achieves these reductions and what the impact is on modern developments.
How do ambient networks that use in-apartment heat pumps work?
Ambient networks typically consist of in-apartment water-to-water heat pumps connected via a central loop to a central plant. Each heat pump uses ambient water from the central loop to provide heating, hot water and even cooling into the apartment. For domestic hot water use, the heated water is stored in an unvented, integrated cylinder that sits below the heat pump module in the apartment, whilst the heating circuit could use emitters such as radiators, fan coils or underfloor arrays.