Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Primary Energy – Not the only consideration whilst designing NZEBs
By the 31st December 2020, the built environment must ensure it is only constructing Nearly Zero Energy Buildings (NZEBs) to comply with the Energy Performance of Buildings Directive (EPBD).
Part l update 2019 building compliance primary energy
The upcoming Part L and Part F updates are likely to change the way new developments achieve compliance, as primary energy becomes the key metric for energy performance targets. This change could heavily impact heating, ventilation and air conditioning (HVAC) specification and building design. This is why we have created our new reports:
Achieving year round comfort
Here at Dimplex, we live and breathe comfort. We believe your home should be a safe, happy space for your family to spend time, no matter the weather, so we’ve put together our top recommendations for year-round comfort in your home.