Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?What are the installation options for a ground source heat pump (GSHP)?
There are three installation options with a GSHP; each one requiring slightly different considerations. These options are trenches, boreholes and installations next to large bodies of water, such as lakes.
A common requirement with all of them, however, is the need for internal space to install the buffer tank and water cylinder. A GSHP requires a network of coils to be buried underground or submerged in a body of water, where it can draw heat energy used by the heat pump to meet the energy needs of the building.
Do you have to comply with Government’s notional building types?
Do you have to comply with Government’s notional building types?
The Energy Performance of Buildings Directive and the NZEB 2020 target for new buildings
What is the Energy Performance of Buildings Directive?
The Energy Performance of Buildings Directive (EPBD) has been in place for all European member states, including the UK, since 2010, with the latest update coming into effect in July 2018.