Support you can trust
Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home. h2
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
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Getting ready for 2020 compliance
The consultation for the Future Homes Standard, including Government’s proposal to update Approved Document L and Approved Document F during 2020, has closed. The final version, taking into account the feedback from industry on the initial document, is likely to be published mid-2020 and become the new standard in the closing months of this year.
Glen Dimplex responds to new Building Regulation Approved Documents
This week saw the long-awaited publication of the English Building Regulations. Having contributed to the workshops and consultations that led to these new Approved Documents, we were pleased to see much of the industry feedback cited appears to have been incorporated, particularly in the case of flexibility when replacing traditional fossil fuel systems.
What do you need to consider with a ground source heat pump (GSHP)?
There are three key considerations when specifying a ground source heat pump (GSHP); installation, energy efficiency and aesthetics.