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Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
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Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
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How does the Zeroth Energy System address domestic hot water demand and reduce primary energy use in apartments?
Domestic hot water (DHW) is typically the dominant energy load in modern, well insulated buildings. Ambient loops, such as the Zeroth Energy System can significantly reduce the annual CO2 emissions and primary energy use of large residential properties in two ways:
Balancing the DHW demand and output
Heating water to the required temperature at the point of use
We will consider how the technology achieves these reductions and what the impact is on modern developments.
How do ambient networks that use in-apartment heat pumps work?
Ambient networks typically consist of in-apartment water-to-water heat pumps connected via a central loop to a central plant. Each heat pump uses ambient water from the central loop to provide heating, hot water and even cooling into the apartment. For domestic hot water use, the heated water is stored in an unvented, integrated cylinder that sits below the heat pump module in the apartment, whilst the heating circuit could use emitters such as radiators, fan coils or underfloor arrays.
How do I know what capacity fan coil I need?
Working out what capacity fan coil unit you need requires a lot of factors to be taken into consideration from the outset of a project, including solar gains. These include building orientation, geographical location, envelope construction materials and infiltration alongside internal gains such as lighting, equipment and occupancy. These will have to be considered with any potential plans to install solar shading, as they all have an impact on the predicted performance of a building.