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Our customer-focused Help Centre is here to help you with expert product information and connect you to our certified partners.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Download manuals and troubleshooting guides for your products and gain insights on what to consider when choosing for your home.
Dimplex Help Centre
Our online help centre is home to the most useful information including quick guides, FAQs, and product information. Knowledge articles cover each product category guiding you through troubleshooting and care instructions.
Online process to manage guarantee periods for all Dimplex periods
Whether you’re working on a new build, refurbishment, or commercial project, Dimplex is committed to supporting you each step of the way and being your reliable partner. We are here to provide the support and guidance you need to make every installation a success.
installer hub
With over 70 years of trading experience and a dedication to innovation and sustainability, Dimplex continues to provide award winning services across multiple sectors to their customers.
why choose dimplex?
Defining the Future of Compliance
The compliance system for new developments is set to drastically change over the next 16 months. The consultations for Approved Documents L and F, which are expected to take place towards the end of 2019, will be the only opportunity for industry to support or appeal these changes, which have a high potential to heavily impact building design, HVAC specification and the carbon-focused mindset of the industry.
Decarbonising heat and what lessons have been learnt?
Decarbonising heat is seen as a key area to address if the UK is to achieve its net-zero 2050 target. The scale, complexity, and cost of the transition to low carbon heating technology means the industry needs time and support to adjust to the changes it faces. The much-anticipated regulatory framework and clear strategy for the energy transition process should provide a reliable platform to take on the challenges on our journey to a low carbon future.
Debunking the misconceptions of electric panel heating
Modern, energy efficient electric panel heaters that offer a high level of control to users, whilst using low carbon energy, are unrecognisable from the inefficient, clunky panel heaters of the past. Despite technological advances, the perception of electric heating mostly relates to the old technology that grew in popularity with the advent of cheaper nuclear energy in the late 1950s. Traditionally, panel heaters in homes were accompanied by storage heating to make use of the energy generated ‘off-peak’ and assist with under-utilised night-time energy available on the grid. In addition, electric heating has long been a convenient form of secondary heating, for example with the use of portable fan heaters.